DJI Care Refresh is worth buying for most consumer DJI drones — it covers accidental damage, water damage, and flyaway replacement at a much lower cost than buying a new drone. For owners flying anywhere near risk (water, mountains, cities), the math usually favours buying it. The catch: it’s not the same as commercial liability insurance, which Jordan commercial pilots still legally need. The two products cover different things.
What DJI Care Refresh actually covers
The Care Refresh plan covers up to two accidental damage events per year (drop, crash, water damage) and includes flyaway replacement on most plans. Each claim has a small replacement fee (called the ‘refresh’ fee), but it’s a fraction of buying a new drone.
What Care Refresh does NOT cover
It doesn’t cover liability — damage your drone does to other people or property. It doesn’t cover intentional misuse. It doesn’t cover loss outside the country it was purchased in unless extended internationally. Read the regional terms for your country.
Care Refresh vs commercial liability insurance
Two different things. Care Refresh protects YOUR DRONE. Commercial liability protects OTHER PEOPLE if your drone hurts them. Jordan commercial pilots legally need the liability policy regardless of whether they buy Care Refresh.
Is it worth it on each drone class
Mini-class: usually yes (high-risk flights, low cost per Care Refresh plan). Air/Mavic: yes for most users (replacement cost is significant). Enterprise drones: usually replaced by manufacturer support contracts instead. Avata: yes if you crash often, no if you fly only in safe environments.
How to claim a Care Refresh replacement
File via DJI’s customer support portal, ship the damaged unit in (or send photos for some flyaway claims), pay the refresh fee, and DJI ships a replacement within standard turnaround windows. The process is generally smoother than third-party insurance.
Time-limited window — buy at purchase
Care Refresh has a purchase window — typically 48–72 hours from drone activation or up to a few weeks from purchase. Miss the window and you can’t buy it. If you’re considering it, decide at the time of buying the drone.
Care Refresh — what to weigh
| Factor | Care Refresh | Without |
|---|---|---|
| Crash damage | Replacement at refresh fee | Full drone cost |
| Water damage | Covered | Not covered |
| Flyaway | Covered (most plans) | Total loss |
| Cost | Lower than expected | Free upfront |
| Liability | NOT covered | NOT covered |
Frequently Asked Questions
Does DJI Care Refresh count as commercial drone insurance?
No. It covers your drone, not third-party liability. Jordan commercial pilots still need a separate commercial liability policy regardless of Care Refresh.
How many claims can I make per year?
Most plans cover up to two accidental damage events per year, plus flyaway in many regions. Check your specific plan terms.
Is Care Refresh worth it on a Mini 5 Pro?
Usually yes — Mini-class drones often face high-risk flights (travel, water, mountains), and the replacement fee is a small fraction of buying a new drone.
Can I extend Care Refresh internationally?
Some regions support international coverage; check your country’s plan terms before relying on it abroad.
When must I buy Care Refresh?
Within the window after activation or purchase — typically 48–72 hours after first activation or a few weeks after purchase. Miss the window and it’s no longer available for that drone.
Need a Drone in Jordan?
Need help choosing the right drone protection for Jordan? Contact Loyalty Drones for advice on buying or for a CARC-permitted shoot. Related reading: drone insurance & liability in Jordan. how to choose an aerial photography vendor in Jordan.
